Frequently Asked Questions

Does SMS hire subcontractors to do the project work or does SMS have staff to handle the project work?
SMS works with established partners as necessary to complete the project or task hired to do so. SMS provides the oversight of your project to ensure it is done on time, correctly and to your satisfaction holding all partners accountable for their portion of the work.

Does SMS charge an hourly rate or is the cost based on per project/task?
SMS generally will charge on an hourly basis. We bill in 30-minute increments to accommodate for short meetings, travel, etc. SMS is flexible and can provide a project cost for the work when requested.

Is SMS based in San Carlos, California, or South Lake Tahoe? Does SMS do work in both regions?
SMS has business licenses in both San Carlos and South Lake Tahoe to operate as a business in those cities. SMS is registered in all Bay Area, central and Sierra portions of California as a "Right to do Business" organization under the parent company, Telepiphany, LLC.

Do you have a list of items you will take care of and items you will not?
We do not have an official list yet; however, the best way is to ask us! There will be times we will have to decline as we either do not feel we can add value or accomplish the task or project requested of us. Our goal is to assist our customers and will only take on roles where we feel we will be doing so.